
I don't generally post here about non tech or entertainment stuff anymore, but I'm going to today to hopefully save a few people from a big hassle I just had to go through in moving. This post will be discussing the horrible experience using
Move AAA.
As some of you know, I recently moved from San Diego from San Francisco. Having never done a long distance move where I had to take stuff with me, I turned to the Internet to look up movers. I put my name and contact info into one of those free moving quote sites and within a few days I had about 20 calls all wanting my business.
I ultimately decided to go with one that wasn't the cheapest but also wasn't the most expensive. I figured that was a fairly safe bet. I did the usual Google search to see if there was anything bad about the company I chose: Move AAA, but couldn't find anything of note. Hopefully with this post, people will be directed here when they search for the company.
The experience with Move AAA was awful. No, worse, it was bullshit. It started off well enough, I talked to a very nice woman on the phone and set everything up. The problem came when the actual movers came.
First of all they were supposed to notify me 24 hours before arrival -- they never did. Instead, they called me when they were at my door the morning of my move. I had tried calling the company the day before to say I never got a confirmation, never heard back. Luckily I was ready to go on the day of the move when they showed up.
It was two movers, both of whom spoke hardly any English (I'm fairly certain one spoke no English at all), which wouldn't be a problem except if I had a question about something, which I did. Once they had everything loaded up in their van (which wasn't very much stuff, I only had a studio apartment), they informed me it was going to be an extra $400+ above the quote.
I tried to argue that I laid everything out in my conversation/estimate when I got the initial quote, the mover basically understood nothing of what I said. Since everything was already in the van, what was I going to do, have them unload everything and wait another few weeks to find someone else? Couldn't do that, I needed to be out of there. So I basically just said "screw it" and gave them another $400+. Stupid, I know, but I was on a tight schedule.
I figured I could chalk it up to experience and realize that I should never use a company that hires out for its movers ever again. Sadly, that was hardly the end of my problems.
I got up to San Francisco the next day and the movers showed up the following morning. This time at least they called an hour beforehand (if only to tell me they were lost). They eventually found the place and this is where I got hit with another $100+ round of charges above my estimate and the extra $400+ I just gave them. According to them, my apartment had stairs. It did, and I told them that in my estimate. I think what the movers were actually trying to say was that it was too far back from the street, but they just kept repeating "stairs."
My efforts to argue this point kept getting met with "stairs." It was pointless.
So my initially estimated move for $1,056, was all of a sudden surging past $1,600 -- again, for a studio apartment. Once again, I just thought to myself, "whatever, I won't have to deal with moving again for a while." Unfortunately, the worst was yet to come.
The movers moved everything in as quickly as possible. I felt bad for them, it was a very hot day here, over 90 degrees, and they did have to move my stuff up stairs. Once they got done I gave them the money that I owed, tipped them, and sent them off telling them I'd set everything up (which I think they were supposed to do, but whatever, I just wanted it over).
So they left and I started moving stuff around. This is when I really started getting pissed off. Nearly everything was broken in someway or another. Boxes were almost completely smashed, the steels base of my TV stand was bent beyond repair, the legs of my couch also bent, my computer desk had one leg completely detached (these are undetachable legs), one chair was completely taken apart (and it wasn't supposed to be), my coat rack was utterly destroyed, 3 stand-up lights: destroyed.
Best of all, my desk chair: missing. Another table I had: missing.
Naturally I tried calling the company to let them know about all of this and to hopefully get some of the insurance on it. I heard nothing back. I emailed them. Heard nothing back. I would not be surprised at all if they simply changed the name of the company now -- but in case they don't, consider this post a warning to anyone else out there: DON'T USE
MOVE AAA.
I had expenses that went almost 50% over my initial estimate. I had no notification calls when the movers were coming. The movers who broke nearly everything I gave them. And they did not get back to me at all when I complained. It's a nice little scam.
Had I known all of this I simply would have left everything there and bought all new stuff up here. It seriously wouldn't have been that much more expensive -- and nothing would have been broken.
Moving is a huge hassle and most companies out there know that. They know that you'll be willing to put up with a lot of bullshit just as long as everything gets done. The Internet had made this problem even worse because there are now so many companies out there and it's really hard to tell who is good and who isn't. Move AAA isn't. I highly doubt that any other company that hires out for movers is very good either. Try to find one that has its own movers, it might be a little more expensive, but it will be worth it.
Don't use MOVE AAA.